Transformative
Experiences for

Reimagining customer engagement
so that you don’t have to.

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3CLogic - AI-Powered Contact Center Solutions Designed for the Enterprise
What We Do

AI-Powered Contact Center Solutions Designed for the Enterprise

Purpose-built to drive operational efficiency without the heavy lifting.

Innovative CX and EX

Create personalized experiences for everyone — effortlessly.

Self-Service and Automation

Lower operational costs by solving repetitive requests — intelligently.

Rich Analytical Insights

Understand the big picture and take action — in real-time.

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Flexible, secure, and innovative. All in one platform.

3CLogic - AI-Powered Contact Center Solutions Designed for the Enterprise
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3CLogic - AI-Powered Contact Center Solutions Designed for the Enterprise

Trusted by the world’s leading brands

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Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Outbound Dialers

Improve connection rates, agent talk-time, and general agent efficiency with Power, Predictive, Preview, and Progressive dialers.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

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Integrations

Integrated with the platforms you already use

Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.

3CLogic & Servicenow Integration

ServiceNow

Empowering your global teams.

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3CLogic & SAP Integration

SAP

Advancing your sales and service cloud.

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3CLogic & Microsoft Integration

Microsoft Dynamics

Streamlining your business processes.

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3CLogic & Salesforce Integration

Salesforce

Improving your operational efficiency.

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Customer Stories

Don’t just take our word for it

Meet increasing call voumes

“ How the State of Delaware reduced inbound call handle time by 83% and saved over 650 hours in manual agent tasks in their first six months after implementing 3CLogic’s contact center technology. ”
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Reduce cost and complexity

“ Solugenix reduced their vendor escalation response time by 78% and redirected 20% of their password reset requests through SMS, giving their agents time to focus on customers with more complex inquiries. ”
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Efficiently boost ROI

“ After implementing 3CLogic’s contact center solution, Wellstar Health started saving 250 staffing hours per month, resulting in cost savings equivalent to 18 FTE. ”
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Deployment Solutions

Full or hybrid cloud

No matter where you are on your digital transformation journey, 3CLogic has a solution for you.

  • 1

    3C Total Cloud

    An enterprise-grade, cloud-based contact center built on AWS, designed to address complex business environments. Learn more

  • 2

    3C Hybrid Cloud

    Enjoy the immediate features, benefits, and flexibility of a cloud Contact Center platform while leveraging your existing on-premise investment. Learn more

  • 2

    3C Connector

    Keep your on-premise IVR flows while taking the first step towards efficiency and productivity with our CTI connector. Learn more

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A Commitment to Security

Enterprise-grade data security

The security of your organization and your data is always a top priority. SOC2, ISO 27001 and HIPAA certified, 3CLogic submits to regular third party audits and enforces strict security protocols to ensure the privacy of both your data and your customers.

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Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

support@3clogic.com

Service desk

800-350-8656

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